Job Details

Role - Technical Support Engineer (Inside IR35)
Location - Stafford
-

• Reporting to the UK Service Leader, the Lead Technical Application Engineer is a key member of the Grid Automation Services operations team, providing technical leadership that supports service growth, customer confidence, and high-quality project execution.
• The-role provides engineering-support,-conducts-customer-site surveys, supports-commercial-proposals, responds to-customer-technical enquiries, and delivers training for- installed Protection and Control systems.
• The position requires sound technical judgement, structured problem solving, and clear engagement with customers and internal teams to resolve issues effectively.

-

Essential Responsibilities:

• Review, analyse,-and-resolve-assigned customer application enquiries using sound engineering principles-while meeting-business standards, procedures,-quality expectations, and response deadlines.
• Support the commercial and sales teams by defining technically robust solutions aligned with customer specifications, scope expectations, and service delivery capability.
• Provide technical support to Operations and Service teams during project execution, factory acceptance testing, site acceptance testing, and commissioning activities.
• Support Protection and Control system engineering tasks, including technical review, issue investigation, and application guidance.
• Manage-fault-reports-and-customer complaints in line with defined procedures, ensuring timely technical input and clear customer communication.
• Support-internal and external training activities,-including classroom-based training and-commissioning-focused knowledge transfer.
• Build knowledge of new products, systems, and industry standards to strengthen technical capability and support continuous improvement across the service organisation.

-

Mandatory-Requirements:

• Minimum BSc in Electrical Engineering,-or equivalent-qualification,-with four to five years-of relevant-project-or-service experience.
• Experience with Substation Automation Systems, including technical support, testing, maintenance, and commissioning in transmission, distribution, industrial, or power plant environments.
• Ability to analyse-customer-applications and produce-clear, accurate-technical reports.
• Understanding of protection-and-control-testing practices, tools,-and equipment.
• Ability-to travel-within the-UK and overseas-as required.
• Fluent English, with the ability to communicate effectively with customers in writing and verbally.

Preferred Experience:

-Proven-knowledge of protection relays and Substation-Automation-solutions.

Desired Characteristics:

• Working-level-knowledge of-substation protection and control system applications-across transmission, distribution, and industrial environments.
• Ability to organise priorities, manage workload, and deliver against agreed milestones.
• Strong-problem identification, root-cause analysis,-and solution-development-skills.
• Sound-judgement-under pressure, with-the-ability to-manage-multiple-customer-enquiries simultaneously.
• Strong interpersonal and negotiation skills, with a constructive and customer-focused approach.
• Excellent verbal and written communication skills, with the-ability to-work effectively across-departments.
• Collaborative-working-style-with-strong-self-motivation, flexibility, and-commitment to continuous-learning.
• Self-starting-team player with a-strong-sense of urgency and-the-ability to-deliver-to tight deadlines.

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.